Deliveries

We work with several delivery partners to make the process of getting your purchased items safely to you in the most efficient way.

For full terms and conditions relating to delivery please refer to our General Terms and Conditions

For smaller items (up to 30kg) your parcel will be delivered by Swiss Post, DHL or equivalent, within the timeframe indicated on the product page.

For larger items (over 30kg and more than 100x60x60cm in size) we work with a specialist logistics company, Sieber Transport AG to deliver your furniture within the timeframe indicated on each product page.  You will be contacted in advance by a representative from Sieber to arrange a time slot for delivery. 
It is your responsibility to be available for the delivery.  Milola will not accept responsibility for additional storage or delivery costs resulting from you not being available at the agreed time.  If you need to change
the agreed date/time please contact us allowing at least 24 hours notice.

We offer an option of three delivery services for larger items:

1. Standard Free Delivery –
This includes delivery to an entrance at kerb-side level, which could be the door to a house or the main entrance of an apartment;

2. Lite Concierge Service (CHF 50) – this includes delivery to the room of your choice in a house or an apartment, including upstairs if required.

3. Platinum Concierge Service (CHF 175) –
this includes delivery to the room of your choice and a full furniture assembly service, plus removal of all packaging.

Returns and Refunds

We hope you will love your order, but if for any reason you don't, see below for help on what to do:

For full terms and conditions relating to returns and refunds please refer to our General Terms and Conditions. 

Please notify us within 14 days of receiving your order at help@milola.ch  We will confirm the return by email and you will then have another 14 days to return the items at your own cost. Please see our special conditions relating to Made to Order items and sale items.

The customer is responsible for the costs of returning an item to our Blonay showroom or Villeneuve warehouse. Please contact us and we will confirm which is most practical and the address, depending on the product.

Please contact us at info@milola.ch if you would like to know exact return costs before making your purchase or if you need help with courier services. 

The items need to be returned unused in their original packaging so we recommend you keep hold of the packaging until you are sure you will keep your order. We would also suggest you use a trackable service and retain proof of postage as we cannot be held responsible for items lost or damaged in transit. 

On receipt of the goods, in their original condition, we will process the refund within 5 days using the same method you used for the original payment. 

For Made to Order items, which are stated clearly in the product description your 14 days to cancel begins when you place the order with us, due to the item being specifically made for you.  Unfortunately, we cannot accept returns after this period has passed as your order will then already be in production and manufacturing costs will have been incurred.

Products in the sale (i.e. discounted from their original price) cannot be returned, refunded, or exchanged. 

Damaged Items

We do our very best to ensure that your items arrive in good condition, but accidents do sometimes occur. 

We ask that you inspect your items on delivery and inform the courier and ourselves should there be any visible damage.  If the packaging is clearly damaged please open the goods in front of the courier to check them.

For full terms and conditions relating to damaged items please refer to our General Terms and Conditions. 

If the goods are damaged please inform the courier and take photos of the damage.  Please note on the delivery slip the damage and refuse delivery of the items. Then please contact us immediately on 079 155 87 19 or email us at help@milola.ch and we will resolve this for you as a priority. 

Please check your goods on arrival as we cannot be held responsible for damage in transit after 3 days of the delivery being made. 

Please do not return damaged or faulty items without contacting us first or we will be unable to refund any return costs. 

Showroom

We do not have a shop but we do have a ‘live in’ showroom in Blonay, where we can meet with customers by appointment and show a small sample of our collection as well as material samples.  Please contact us to arrange a convenient time for a meeting. If distance does not allow you to visit us, we are more than happy to have a video call to show you our collection and also send out samples in the post.